GRRRRRR

I Hate Verizon. Hate. Hate with the heat of a thousand white hot burning suns. Haaaaaaaaaate.

I have now logged over four hours of calls to their "customer service" line since April, simply in order to get all of my services on one bill & at the appropriate rate. This does not include the two additional hours I spent on the phone with Amanda at the "help desk" trying to figure out why my home phone service was mysteriously disconnected. (They assigned me a number that was already in use by someone else. Oops.) It also does not include the 30 minutes I spent with Michael at "tech support", attempting to get the FiOs back up & running. (They disabled my modem due to nonpayment . . . and weren't very apologetic when I pointed out that I hadn't paid because I never received a bill, something which I had brought to their attention weeks earlier.) In addition to Amanda & Michael, I have now spoken to Orville, Jim, Brittany, Ashley, Melissa, Cathy & Jen. And, amazingly, somehow a supervisor is NEVER available, although I have been told twice that I will receive a call back. Anyone care to guess how many return calls I have received? Yes! That would be absolutely NONE! Good guess!

In case you were wondering, even after 4+ hours of irritation and frustration, my bill is still completely screwed up, none of the "for your inconvenience" credits have actually been credited, and the only thing they have managed to change on my bill was to switch it into my husband's name, for no reason that I or anyone else can figure out. And they even spelled his name wrong. Oh, and after today's 40-minute call? Jen informed me that I would now be charged $40 more monthly because the price that was quoted to me initially (in March! how could this be so fouled up when I just started service IN MARCH, for God's sake??) was wrong. *sigh* I am starting to think I am some sort of test case to see exactly how far a customer can be pushed before she goes over the edge and threatens to bludgeon someone to death with a cell phone. Am guessing it's somewhere around the 5th hour. Stay tuned.